We at The Cookie Momster, Inc. strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or inedible.
All returns, refunds, or exchanges must be approved by The Cookie Momster, Inc. before any products are returned.
Our products are shipped within 1 business day by UPS Ground to destinations within a 150 mile radius of our store. Shipping to outside of this 150 mile radius may take an additional day or two to reach the destination. Our products are shipped Monday through Thursday to insure freshness so that your product does not sit in a warehouse somewhere over the weekend. We inspect all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact [email protected] or call (631) 235-0481 before placing an order.
RETURN POLICY: All our baked goods are ordered by the person ordering and are NOT subject to cancellations once they have baked. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by The Cookie Momster, Inc. before product(s) is returned. All products must be returned in the original packaging. The Cookie Momster, Inc. will replace, refund, or credit your account for returned product(s) at The Cookie Momster, Inc. discretion.
*Special exceptions may be made on a case by case basis determined by The Cookie Momster, Inc. In this event, returns are subject to deductions for shipping costs and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from The Cookie Momster, Inc.
Any return must be authorized by a representative of The Cookie Momster, Inc. and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from The Cookie Momster, Inc. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM THE COOKIE MOMSTER, INC. WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
WARRANTY: We guarantee all The Cookie Momster, Inc. Homemade Cookie Gifts are Peanut/Nut Free and are made using ALL Original Recipes. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.